For all insurance related questions, contact your insurance provider.  If you have broad insurance questions, you can contact the Insurance Bureau of Canada at or 1-844-227-5422 or This email address is being protected from spambots. You need JavaScript enabled to view it..

IBC has consumer information centres in each of its regional offices to address your specific questions.  If IBC's information officers do not know the answers to your questions, they will direct you to someone who does.

IBC Resources

Spring flooding under COVID-19: Q&A
Can I keep my fridge and freezer?
What to do after disaster strikes
A guide to residential water damage and flood insurance
Flooded? Here's what you need to know
Filing an insurance claim